What is the take-on fee?
This is a once-off administrative fee to load a vehicle onto the system and generate a card.
Can the NedFleet card be used in Namibia and Swaziland?
Yes. The NedFleet card can be used in all countries where the currency is the same as for South Africa.
What does the replacement card fee cover?
A replacement card fee will be charged every time a card is replaced.
Am I responsible for transactions on my stolen card until I advise NedFleet in writing?
Yes. The client is responsible for any usage on the card until it is reported in writing (Internet acceptable) during office hours, or reported telephonically (outside office hours) to the Nedbank Lost Card Hotline, where a reference number will be quoted. The Nedbank Hotline telephone number is: 0800 221 135.
Can you renew cards at shorter intervals?
No. Cards are system generated annually.
Will a number appear in front of the card number when it is an expiry replacement card?
No. The only time that the card number changes is when a card is reported lost/stolen.
Does the card specify what it can be used for?
A icon (fuel pump for fuel; spanner for Repair & Maintenance; and T for toll road transactions) is shown on the card. NedFleet has made great strides in the last couple of months to enhance the functionality of our fuel cards. Care must however be taken when transacting to ensure the correct service is bought according to the icon depicted on the card because even though the card stipulates fuel only, it can be used for repairs as well.
Is the limit displayed on the card a monthly limit or limit per transaction?
The limit displayed on the card is the limit per transaction. The limit displayed on the card, can be exceeded at point of sale.
Is a new card required if the driver changes?
No. The Fuel Card is vehicle specific and not driver specific.
Is a new card required should the Cost Centre change?
No. The vehicle details remain the same.
Is it possible to use the NedFleet card on another vehicle?
Yes, however the card is vehicle specific and a merchant should not process a transaction if the card is used for a different vehicle.
Will a new card be required if the registration number of a vehicle changes?
Yes, where information on the card changes, a new card is required.
When the cards expire, should a new card be requested?
No. All expiry cards are automatically replaced a month before the expiry date.
Is there a charge for a replacement card?
Yes.
Why is it not acceptable to stop cards telephonically?
For security purposes, written confirmation is required as proof.
When a card has been replaced and the second card is used at the same time, what will happen to those costs (lost card)?
If a card has been reported lost and a new card is issued, it is imperative that should the client find the first card i.e. the one reported lost, that they do not use it. If it is used, it will show as a lost card on the EDC machine and should be confiscated from the driver.
If a card was stolen, what form will be used to order a new card?
A lost and stolen card notification form.
Are cards offered for boats?
Yes. A card may be issued for any vehicle requiring Fleet Management.
Why can the cancelled card still be used?
There is no functionality behind Fleet Cards as per Master/Visa Cards. This is currently being addressed by the industry.
Am I being charged for a card that got lost?
The client is liable for the cost of replacement, and the administration of putting the card onto the Hot Card listing.
What are the required details when applying for a card?
All fields on the new card application form need to be completed.